I study how people use the services they rely on: clinic appointments, savings and small online shops. Before research I taught biology for four years, and the classroom is where I learned to listen before I explain.
Laksmi Pramesti
twelve years of growing
UX researcher. From the classroom to the research lab: twelve years of listening to people.
Scroll to pass through time
Summary
to now
Lead UX Researcher
PT Sehat Bersama Teknologi, Jakarta
- Lead a team of 4 researchers for a community health centre booking app.
- Usability tests with 90 older users led to larger buttons and text; cancelled appointments fell 18%.
Qualitative data analysis training, 40 hours (sample)
The outer ring, still growing
to
UX Researcher
PT Pasar Pagi Indonesia, Jakarta
- Built a panel of 1,200 small sellers for regular research.
- Research on the returns flow cut complaint tickets by 31% in one quarter.
MSc in Applied Psychology, evening study, Universitas Brawangsa
to
Junior UX Researcher
PT Dana Rukun Digital, Jakarta
- Ran 60 user interviews in 5 cities for a savings app.
- My findings cut sign-up from 9 steps to 5; completed sign-ups rose 23%.
Competency certificate, user experience researcher, No. 0000.0000.0000.0000 (sample), BNSP
to
Career break: caring for my mother
- Taught myself user research and completed 3 portfolio case studies.
A break shows as a thin, pale ring
to
Biology teacher
SMA Tunas Harapan, Bekasi
- Designed project-based practicals for 6 classes; the average practical exam score rose from 71 to 84.
- Interviewed 40 students about why they feared biology, and reordered the syllabus because of it.
Teaching certificate (sample)
to
Where it began
BEd in Biology Education, Universitas Brawangsa
At the heart of the slice is the pith, the first ring.
Skills
- In-depth interviews 11 years
- Usability testing 7 years
- Surveys and basic statistics 6 years
- Research with older and disabled users 3 years
- Leading research teams 3 years
Languages
- Indonesian Native
- Javanese Conversational
- English Professional working
Selected projects
- The small-seller panel: 1,200 sellers reachable within 48 hours for regular research.
- Health centre appointments for older people: Research and usability tests that made a booking app easier for older people to use.
Let's talk
Open to lead or principal researcher roles, hybrid in Jakarta.